FREQUENTLY ASKED QUESTIONS
Cancellations and Refunds
Where a booking is cancelled more than 21 days from the date of arrival we will refund the full cost of the booking less a £10 administration charge,
Where a booking is cancelled more than 14 days from the date of arrival we will refund 50% of the total cost of the booking less a £10 administration charge.
Where a booking is cancelled less than 14 days from the date of arrival, no refund will be issued. No exceptions can be made.
We advise guests to obtain their own travel insurance in order to protect them in the event that they are prevented from travelling for any reason.
What should I bring with me?
You will need to bring food supplies with you. There is a fridge with a freezer compartment. We provide basics – tea, coffee, salt, pepper, oil.
Is firewood included?
We provide a large basket of logs that will typically last 2 nights. Additional logs are available from us for £10, or you can buy them at the Milestone petrol station in Rathfriland. We also keep a supply of wood by the firepit and you are welcome to use that in the fire pit.
What about children, visitors and pets?
Birch Cottage is designed for two adults – we do not accommodate people under 18 years of age, cannot accommodate pets of any sort.
There is parking for one vehicle, so please don’t bring visitors onto the site, paying guests only please
What are the check in/out times? Are they flexible?
Our normal check in time is from 4pm and our check out time is by 11am.
Early check in / late check out are subject to availability and booking schedules. We charge £15 per hour for either when they are available and this option is made available at the time of booking.
What about the kitchen?
The kitchen is well equipped for two people and includes:
- Gas hob
- Gas oven
- Toaster
- Kettle
- Fridge with freezer compartment
- Crockery, cutlery, bowls, glasses, mugs etc
- Pans, frying pan, scales
What are your house rules?
Lackan Cottage Farm is our home, so we ask only that you are considerate of noise while staying, and leave the spaces as you’d expect to find them. Smoking is not permitted anywhere in or around the property.
Bringing additional people in / parties are not permitted.
Please don’t burn anything except wood or turf in the fires.
Please don’t use bleach or harsh chemicals in the sink or toilet.
We appreciate that accidents happen so if there are any breakages just us know.
WHATS INCLUDED?
- Super King size bed
- All bedding & towels
- Basket of firewood
- Well equipped kitchen with oven & hob
- Cosy living room with log burner
- Bath & Shower
- Complimentary toiletries
- Covered fire pit
- Out door seating and bbq
- Free parking
- Free WIFI
HOW TO FIND US
BIRCH COTTAGE
81 Lackan Road
Ballyroney
Co.Down
BT32 5HR